Frequently asked questions

VoIP (Voice over Internet Protocol) replaces traditional analog phones by transmitting voice over the internet. It brings advanced features like instant messaging, call recording, automated workflows, cloud storage, and AI-powered assistance to improve communication efficiency.

Inservio is a cloud-based VoIP solution that integrates with your existing phones or works as a standalone softphone on computers and tablets. It centralizes all customer interactions, enabling teams to manage calls, texts, and emails seamlessly from one platform.

Absolutely. Inservio functions as a full cloud phone system, allowing users to make and receive calls via any internet-connected device using just a headset. This flexibility supports remote work and reduces hardware dependency.

Inservio offers everything expected from a modern phone system: call waiting, call transfer, hold music or messages, virtual receptionist, voicemail, and call queues. It also allows AI-generated voice messages, eliminating the need for manual recordings.

Yes, Inservio lets you retain your existing number, including the ability to send and receive SMS texts, ensuring continuity for your customers.

No, you can cancel your traditional phone contract once you switch to Inservio. For a smooth transition, some clients use call forwarding temporarily before fully switching over.

If you commit to a 36-month contract, Inservio can reimburse termination fees up to $2,000, spread out over your contract duration.

Compatibility depends on the device’s model and age. In most cases, Inservio provides new VoIP phones optimized for the best experience, but it can work with some existing hardware as well.

Inservio consolidates phone calls, text messages, emails, customer profiles, and templates into a single user-friendly web application, eliminating the hassle of juggling multiple tools.

Yes, emails from platforms like Outlook 360, Gmail, and others are automatically captured and stored within Inservio for easy access and tracking.

Inservio supports synchronization with several CRM systems, including Dentitek, ensuring your contact data stays up to date across platforms.

Yes, Inservio’s texting interface resembles popular messaging apps, allowing you to send and receive texts, images, videos, and links using your company’s existing phone number.

VoIP can experience very slight delays, typically between 20 and 150 milliseconds, which are usually unnoticeable with a strong internet connection and professional network setup. In contrast, analog lines offer no delay but lack modern features.

Yes, office phones continue to ring normally even if the software isn’t running. All calls are recorded and linked to customer records automatically, except for internal calls between employees to respect privacy.

Definitely. Inservio works anywhere with internet access, enabling your team to stay connected and collaborate remotely as if they were in the office.

A computer or tablet with internet access and a headset is sufficient. Desk phones are optional but recommended for convenience and uninterrupted service when the software is not open.

Yes, call recording can be toggled on or off, but disabling it means losing valuable tracking and quality assurance benefits. Internal calls are never recorded to protect employee privacy.

Deployment typically takes under 30 days, including installation and training within the first 5 to 10 days after order confirmation. Number porting times vary but usually take between 5 and 30 days depending on your current provider.