1. Definitions

1.1 "Additional Inservio Products"

Products and services additional to the core Inservio Platform including specialized industrial automation tools, IoT solutions, and AI-powered analytics platforms.

1.2 "Affiliate"

Any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity.

1.3 "Agreement"

These Partner Program Terms, the Partner Program Guide, any Partner Order Forms, and any other terms expressly referenced herein.

1.4 "Authorized Territory"

Southeast Asia with primary focus on Vietnam, Thailand, Malaysia, and Singapore, subject to export restrictions.

1.5 "Customer"

An individual or entity that purchases Inservio Services through the Partner Program, including manufacturing companies and industrial facilities.

1.6 "Inservio Platform"

Inservio's comprehensive digital transformation platform including industrial automation workflows, collaboration tools, and integration capabilities.

1.7 "Partner Portal"

The online platform provided by Inservio for Partners to manage their participation in the Partner Program.

1.8 "Professional Services"

Specialized consulting, implementation, training, and support services provided by Partners to Customers.

2. Partner Appointment and Relationship

2.1 Partner Appointment

Subject to Partner's ongoing compliance with this Agreement, Inservio grants Partner the non-exclusive right to participate in the Inservio Partner Program during the Term and solely in the Authorized Territory. Partner's participation is limited to the Partner Type appointed by Inservio in writing.

2.2 Partner Types

Technology Partner

Partners who provide complementary technology solutions and integrations.

  • Technical support
  • Co-marketing opportunities
  • Joint solution development

Solution Partner

Partners who implement and deploy Inservio solutions for end customers.

  • Implementation training
  • Sales support
  • Customer success resources

Referral Partner

Partners who refer potential customers to Inservio.

  • Referral fees
  • Marketing materials
  • Lead sharing

Strategic Partner

Major technology providers and system integrators with extensive capabilities.

  • Dedicated support
  • Custom integration
  • Strategic planning

2.3 Independent Contractors

The relationship between Inservio and Partner is that of independent contractors. Partner must not act or represent itself as an agent of Inservio, except as otherwise identified herein or in the Partner Program Guide.

3. Partner Obligations and Compliance

3.1 Partner Conduct

Partner shall at all times comply with all requirements under this Agreement, applicable laws and regulations, and Inservio's Partner Code of Conduct. Partner shall represent Inservio and the Inservio Platform in a positive and professional manner at all times.

3.2 Certification and Training

Required Certifications:

  • Industrial Automation Fundamentals
  • Inservio Platform Implementation
  • Customer Success Management
  • Data Security and Privacy

3.3 Compliance Standards

Partners must maintain compliance with international standards including ISO 27001 for information security, ISO 9001 for quality management, and relevant industrial safety standards.

4. Orders, Pricing and Payment

Partner Order Forms

All Partner Order Forms must comply with the requirements for the relevant Partner Type. No Partner Order Form will be binding until accepted by Inservio.

5. Intellectual Property

5.1 Inservio Ownership

Inservio and its licensors exclusively own all right, title, and interest in and to the Inservio Platform, including any improvements, updates, enhancements, or modifications thereto.

5.2 Brand Guidelines

Partner may use Inservio trademarks and marketing materials solely for the purpose of promoting Inservio services, subject to Inservio's Brand Guidelines available at inservio.app/brand.

6. Confidentiality

Each Party agrees to maintain the confidentiality of all Confidential Information received from the other Party and to use such information solely for the purposes of this Agreement.

7. Data Security and Privacy

Partner agrees to comply with all applicable data protection laws and Inservio's Data Security Standards. Partner shall implement appropriate technical and organizational measures to protect Customer Data.

8. Term and Termination

8.1 Term

This Agreement commences on the Effective Date and continues for an initial term of twelve (12) months, automatically renewing for successive twelve-month periods unless terminated.

8.2 Termination

Either Party may terminate this Agreement upon thirty (30) days written notice for material breach, or Inservio may terminate for convenience upon fifteen (15) days notice.

9. Warranties and Disclaimers

Each Party represents and warrants that it has the legal authority to enter into this Agreement and will perform its obligations in accordance with applicable laws and industry standards.

10. Limitation of Liability

Each Party's total liability under this Agreement shall be limited to the total fees paid under this Agreement in the twelve (12) months preceding the first event giving rise to liability.