Privacy Policy

INTRODUCTION

Respect for your privacy and the protection of your personal information is very important to Inservio Inc (« Inservio, « us », « We» or «OUR"). When you use our website located at www.inservio.app (the “Site") or you use our 3D instruction development software or we provide 3D instruction development services (collectively, the “Services), Inservio ensures that it implements effective control measures aimed at protecting the confidential nature of the personal information in its custody. By using our Site and the Services and in order to offer you quality Services, we may have access to certain personal information, i.e. information that concerns you or which, taken separately or combined with other data, allows you to be identified. This information may include: title, first name, last name, email, postal address, telephone number, financial or credit or billing information, information relating to marketing and communication preferences, information relating to the use of our Site including technical information about visits or any other information collected through cookies and any other personal information that you consider useful to provide to us (the “Personal information"). Generally, Personal Information does not include your professional contact information such as your name, title, address or work telephone number.

The currentPrivacy Policy (the "Policy") defines the Personal Information we may collect from you, the reasons we collect it and how we use it and how we protect your Personal Information. We also want to inform you about how we transmit it, to technical reasons, to other entities or companies. This Policy also describes the choices you can make regarding the way we collect, use and protect your Personal Information.

WHAT INFORMATION WE COLLECT

Use of our Services

Log data, which may include your IP address, the pages you visit within our Services, the date and time you used the Services, the address of the web page you visited before use the Services, the URL that directed you to our Services, your browser type and settings, information about your device (such as make, model and operating system), information about your browser configuration, language preferences, unique identifiers and cookies.

We collect the following information when you use our Services:

Your personal information, including your name, email address, telephone number.

Billing and other payment information, including billing name and address, payment method details, such as credit card number or bank account information.

The Services you have purchased from us.

Depending on the Service chosen, you may be asked for additional information, including opinions, ratings, comments, information about your needs and preferences and information necessary to implement the Services.

Any other Personal Information provided.

Login, usage and support data

Usage data and analytics, which may include login frequency, features you use, duration and timing of use, different types of activities users undertake, and demographic information that we may ask you, such as your gender and age.

General location information, such as IP address and the region you are in when you connect and use the Services.

Customer support questions, problems and general feedback you choose to provide.

Surveys, events and marketing information

If you choose to participate in our surveys, contests, events, requests for information, we may collect information about you in connection with the survey, contest, request for information or event; your contact details, such as your name, email address, telephone number; and general information about you that you choose to provide, such as your housing preferences.

Using our Site or interacting with us by email

When you browse our Site or interact with us through emails, we collect information about you as described below, some of which is collected automatically:

When you use automated chat functionality (chatbots) to make an inquiry or otherwise, we may collect information about you, such as your name and email address, your specific inquiry, and information related to your use of our Site .

Log data, which may include your IP address, the pages you visit on the Site, the date and time of your visit to the Site, the address of the web page you visited before using the Site, the URL that directed you to our Services, your browser type and settings, information about your device (such as make, model and operating system), configuration information your browser, language preferences, unique identifiers and cookies.

Usage data and analytics, which may include login frequency, features you use, duration and timing of use, different types of activities users undertake, and demographic information that we may ask you, such as your gender and age.

General location information, such as IP address and the region you are in when you connect and use the Services.

If you would like additional information about our Services, use our “Create Alert” or “Request Quote” or similar features, sign up to receive information from us via email, register for an event, webinar or a contest, or upload certain content, we may ask you to provide us with your contact information, such as your name, telephone number and email address, as well as certain information about your needs or preferences.

Customer support questions, problems and general feedback you choose to provide.

Phone calls

If you communicate with us by telephone, we may record that call and ask you to provide us with your contact information, such as your name, address, telephone number, and email address.

Visits to our offices

If you visit our offices, you may be asked to register as a visitor and provide your name, email address, telephone number, and the time and date of your arrival.

IMPORTANT : If you provide us with Personal Information about other individuals, you represent that you have the authority to do so and, where applicable, that you have obtained the necessary consent, and you acknowledge that such information may be used in accordance with this Policy.

CONSENT

As a general rule, Inservio will obtain the necessary Personal Information directly from you, with your consent, subject to exceptions provided for by law. Personal Information will only be used for the purposes for which it was collected unless you obtain your consent. We may also collect Personal Information from third parties or from publicly accessible records as permitted by law or if we have obtained the necessary consent. Inservio will not collect, use or disclose Personal Information without your consent unless it is authorized or required to do so by law. Please note that you have the right to refuse to provide us with Personal Information. You also have the right, subject to reasonable notice and applicable legal or contractual restrictions, to withdraw your consent regarding the use of Personal Information already collected by contacting our Personal Information Protection Officer at the contact details below. . Refusal to provide information or withdrawal of your consent may prevent us from providing or continuing to provide you with some of our Services. Additionally, we provide “opt-out” or “unsubscribe” instructions on our electronic communications to allow you to opt-out of future electronic communications.

YOUR PERSONAL INFORMATION AND THIRD PARTIES

The Services or our Site may reference, integrate or link to third party sites. These third party sites ("Third Party Sites "), the links to which are provided to you only as a convenience and are not under our control. These Third Party Sites are governed by their own privacy policies and may collect your Personal Information. The Third Party Sites are not developed , sold or designed by Inservio. Accordingly, Inservio does not guarantee and is not responsible for the collection, use and disclosure of your Personal Information by the Third Party Sites. This Policy does not apply not to the practices of third parties and Inservio assumes no responsibility for your use of these Third Party Sites or your access to the Third Party Sites through the Services or the Site. By using the Services or our Site, or by accessing Third Party Sites through our Services or our Site, you release Inservio from any liability for the actions, practices and omissions of these third parties. Please review the Policy of each Third Party Site you visit. We do not rent or sell your Personal Information to third parties.

In addition, by subscribing to the Services, you grant Inservio the right to share your Personal Information with third party service providers acceptable to us and who will use such information to help us respond to your requests and carry out the Services. Please note that we will only share Personal Information necessary for the use of these third party services, solely for the purpose of providing the Services to you, and that we will ensure that these third party providers agree to keep this information confidential and secure.

Service Providers retain the information they need to perform the functions for which they have been appointed and we do not authorize these third parties to use or disclose personal information for their own marketing or other purposes. Inservio will never sell or exchange your personal information for payment.

STORAGE PERIOD

With the exception of non-identifiable and anonymized information that Inservio may retain in perpetuity and in any reasonable location, Inservio will host and retain your Personal Information for the period necessary for the purposes provided for in this Policy and to ensure that we are in compliance. with our legal and regulatory obligations. You may at any time withdraw or modify your consent relating to our use of your Personal Information, or request that we permanently delete it, subject to conditions imposed by law.

If you wish to learn more about the retention period of your Personal Information, we invite you to contact our Privacy Officer whose contact details appear below.

ACCESS, RECTIFICATION AND UPDATING OF PERSONAL INFORMATION

You have the right to access and obtain copies of your Personal Information. You also have the right to update, rectify and correct any Personal Information that you believe is inaccurate or incomplete. To do this, please submit a written request to this effect to the person responsible for the protection of personal information at the address below, who will respond to you in writing no later than 30 days from the date of receipt of any request. in this regard.

If you wish to obtain copies of your Personal Information, we may be required to charge you a small fee, which will be disclosed to you in advance, simply to cover the costs of transcription, reproduction or transmission.

ELECTRONIC COMMUNICATIONS (EMAILS)

Your email address may be used to send you electronic communications from time to time. At any time, you can ask us to stop sending you electronic communications by contacting Inservio's Privacy Officer at the contact details below or by using the 'unsubscribe' instructions at the bottom of any such communications.

COOKIES AND OTHER TRACKING TECHNOLOGIES ON OUR SITE, THROUGH OUR SERVICES AND IN EMAIL COMMUNICATIONS.

We use common information collection tools, such as usage data collection tools, cookies, and similar technologies to automatically collect information that may contain Personal Information from your computer or from your mobile device when you browse our Site, use our Services or interact with emails we have sent you.

By accessing and browsing our Site and using our Services, you consent to the use of cookies in accordance with the terms of this Policy. You can control and manage cookies in different ways. Please remember that deleting or blocking cookies may have a negative impact on your user experience and certain parts of our Site may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser's controls, often found in your browser's 'Tools' or 'Preferences' menu. More information on how to change your browser settings or how to block, manage or filter cookies can be found in your browser's help file or on sites such as www.allaboutcookies.org.

CHANGES TO THIS POLICY

Inservioreserves the right to make changes to this Policy at any time. All such modifications will be posted on the Site and will be effective immediately upon posting. We will take reasonable steps, as necessary, to notify affected individuals of any material changes.When we make changes to this Policy, we will revise the “last updated” date indicated at the beginning of this Policy. You can contact our Privacy Officer at the address(es) listed above to obtain a current copy of this Policy.

TERMS OF USE OF THE SITE AND SERVICES

The terms of use of the Site and Services, which are available at www.inservio.ai, contain important provisions that disclaim and exclude the liability of Inservio and others with respect to your use of the Services, as well as as provisions determining the applicable law and exclusive jurisdiction for the resolution of any dispute concerning your use of the Site and the Services. Each of these provisions also applies to any dispute that may arise in connection with this Policy and the collection, use and disclosure of your Personal Information, and they have the same force and effect as if they had been reproduced directly in this Policy.

QUESTIONS, COMMENTS, COMPLAINTS AND PRIVACY OFFICERS

Inservio is responsible for the Personal Information in its custody or control and has designated a privacy officer who must ensure compliance with this Policy and applicable privacy laws. If you have any questions, comments, concerns or complaints regarding this Policy and Inservio's privacy practices, we invite you to contact our Privacy Officer, either ●Taki Eddine Alimat, at the following coordinates: